NordVPN is cheap…
When it comes to security, cheap products worry me. It’s not an area I advise skimping on.
Substandard VPNs have been caught with flawed technology that leaks the very data a VPN should protect.
DNS and IP leaks are a particular blight of many VPN services (I’ll share my findings from leak tests I ran on NordVPN later in this review).
‘Low cost’ VPN services like PureVPN have been caught making false claims about logging policies, and others, like Hola, were exposed for selling its users’ bandwidth.
Other ‘budget’ VPNs are slow or won’t work with your favorite streaming services such as Netflix.
I could go on about the dangers of cutting corners with a VPN, but you get the picture. It costs money to run a good VPN service, which makes me suspicious about services costing as little as NordVPN.
Any yet NordVPN scores highly on many review websites…
I wanted to see for myself if NordVPN was too good to be true.
In my 2020 NordVPN review, I put the service through its paces on both desktop and mobile to find out:
- Can NordVPN unblock websites (Netflix, Amazon Prime, BBC and others)?
Is NordVPN fast enough to stream video?
How good is NordVPN’s security and what data does it log on users?
Does it allow torrenting on its network?
How would NordVPN stand up to the barrage of tests I put it through.
And pretty much everything else you’d want to know. My time with NordVPN ranged from rigorous performance testing to day-to-day usage to find out how it stacks up against the crowded field of competitors.
I’ve summarized my thoughts on NordVPN but you’ll need to read the whole review to see the full extent of I what uncovered during the testing process.
Do I recommend NordVPN?
I recommend NordVPN to people who value both privacy and speed, need something inexpensive, and want something that can unblock websites and apps like Netflix. NordVPN works in China and it’s easy for beginners to pick up in a few minutes. NordVPN’s apps include a handful of specialty servers including double VPN, P2P, and dedicated IP addresses.
NordVPN operates more than 5,200 servers in 60 countries, and that number will probably have gone up by the time you read this. NordVPN employs military-grade 256-bit AES encryption. The apps use the IKEv2 and OpenVPN protocols by default, depending on your device. Torrenting is allowed, and the service follows a strict zero-logs policy.
|Average Speed *||17.9 Mbps|
|Video Streaming Support||HD 1080p|
|Other Streaming Services||Hulu, Prime Video, BBC iPlayer, HBO Now|
|Encryption Type||256-bit AES|
|Log Policy||Zero logs|
|Value for Money||9/10|
|Lowest Monthly Cost||$2.99|
|Money Back Guarantee||30 days|
* Average speed over multiple global locations based across multiple speed tests per day.
NordVPN Pros and Cons
I summarized what I liked and what I didn’t from my time reviewing NordVPN. I’ll go into detail on each of these points and more later in the review.
- Strong security and no logs
- Unblocks sites like Netflix that most VPNs can’t
- Competitive speeds
- Works in China
- Up to six simultaneous connections
- Huge global server network
- Streaming servers aren’t labeled
- Cumbersome desktop app
- No kill switch on Android
Speed: Is NordVPN fast?
When it comes to speed, NordVPN scores slightly lower than average. It’s fast enough to stream video in 1080p HD on most servers, but you might struggle with 4k ultra-HD streams.
Most users won’t notice much of a difference unless you’re on a really fast connection, like 100 Mbps or more. I had plenty of bandwidth for high definition on-demand video streams and decent quality live streams without buffering. I was able to play fast-paced online games like Brawlhalla and Rocket League by choosing a VPN server either near myself or the game server.
It’s worth noting that I encountered the occasional slow server, or one that just wouldn’t connect. It seems like the NordVPN app isn’t that great at automatically selecting the best server, and I had better luck going into the server list and choosing one myself. In its latest redesign, Nord finally added the option to select a specific city in countries where it operates servers in more than one location, such as the US and UK. Choosing a nearby server improves speeds overall.
The default VPN protocol depends on which type of device you use. The iPhone and Macbook versions, for example, use the IKEv2 protocol, while the Windows version opts for OpenVPN over UDP. Both are good, secure options but IKEv2 connects much more quickly.
Apps: What devices work with NordVPN?
NordVPN allows up to six devices to connect at the same time on one account, so it’s a great option if you want to share with family or a roommate. Apps are available for Windows, MacOS, iOS, Android, Linux, and Amazon Fire TV.
NordVPN offers encrypted proxy extensions for Chrome and Firefox browsers. Think of these as VPN-ish tools that only encrypt and reroute web traffic from your browser and not from your entire device.
Streaming, Netflix, and Kodi
Does NordVPN work with Netflix?
Yes, and better than most at that.
Check out this video of me accessing US Netflix from Canada with NordVPN to see just how easy it is.
NordVPN unblocks several streaming sites including but not limited to Netflix, BBC iPlayer, ABC iView, and Hulu. NordVPN accomplishes this through its trademarked SmartPlay feature, which is toggled on in the settings by default. A quick test by us proves NordVPN works as promised with Netflix.
If I want to access another country’s Netflix library, NordVPN can unblock Netflix Australia, Canada, Japan, Netherlands, UK, and USA. You can connect to pretty much any server to unblock Netflix from abroad, but all of them except those I just mentioned will redirect you to the US version.
Not all servers in a given country will unblock streaming video. Unfortunately, NordVPN doesn’t show you which servers unblock what in the app. For some streaming services, I had to check NordVPN’s knowledge base on the web to find out which servers to use. Thankfully, this is just a small detour and I can favorite the servers that work so I can find them more quickly later.
NordVPN has been unblocking streaming services a lot longer that most providers, which makes me optimistic that it will continue to do so.
The apps work with all of the Kodi add-ons we’ve tested them with. The Linux and Amazon Firestick NordVPN apps are particularly useful to Kodi users who stream on those devices.
Does NordVPN allow torrenting?
NordVPN allows users unlimited P2P filesharing over BitTorrent or any other protocol. Some servers are specifically designated for torrenting, but it’s up to you whether you want to use these or not.
NordVPN’s security is airtight and the service doesn’t store any logs. Zero. Zilch. Nada. The company is incorporated in Panama, which doesn’t have any legal data retention requirements. NordVPN will never know what you do online while connected to the VPN.
Kill switches are built into the Windows, MacOS, and iOS apps. When enabled, the kill switch feature will cut off internet to your device to prevent leaks of unencrypted data onto your ISP’s network. On desktop, you can specify which apps are protected by the kill switch and which are not. For example, you can protect your browser from unexpected disconnections, but not your web browser. Unfortunately, NordVPN lacks a kill switch on its Android app as of time of writing.
Here’s the encryption specs:
- 256-bit AES channel encryption
- SHA384 authentication
- 3072-bit DHE-RSA key exchange
- Perfect forward secrecy
If none of that means anything to you, don’t worry. NordVPN’s encryption meets military-grade standards and goes above and beyond the security needs of an average user.
The apps don’t leak any DNS or IP traffic while connected. However, I did discover a persistent IPv6 WebRTC leak when testing the desktop app. Here are the side-by-side test results from browserleaks.com:
As you can see, my real IPv6 address is exposed when connected to the VPN through WebRTC. This indicates a persistent IPv6 WebRTC leak.
So what does that mean?
Well, most people don’t have IPv6 in their homes, but many do. Google “what’s my IPv6 address?” if you aren’t sure.
Most web pages don’t use WebRTC, which is a protocol used mainly for voice-over-IP communications, including the browser-based versions of Skype, Discord, and Google Hangouts.
So most people don’t have IPv6 and most websites don’t use WebRTC, but the fact that the leak is persistent—it leaks all the time—is a bit of a concern. It could be used by a website to reveal my real IP address, and in turn detect whether I’m using a VPN if I do happen to have IPv6 connectivity.
When it comes to dropped connections, which Nord has thankfully few, NordVPN has my back. I can opt between an all-or-nothing kill switch that completely disconnects the internet if the VPN connection drops, or an app-specific kill switch that lets me choose which programs are protected.
A recent addition to the NordVPN apps is CyberSec, which when enabled blocks ads, malware, and phishing threats. If you’re like me, you’ve already got most of that stuff set up on your browser and antivirus program, but another layer of security never hurts.
NordVPN recently added a security featured dubbed WifiSec. With this enabled, the app automatically initiates a VPN connection whenever I connect to a new wifi network. I can set it to auto-connect to Nord on both secured and unsecured Wi-Fi networks.
Does NordVPN work in China?
NordVPN announced in late June 2017 that it can unblock websites and content that are censored in China. Most users in mainland China should be able to simply connect to a server the normal way to bypass the Great Firewall.
If that fails, however, Nord instructs users to go into its app’s Settings menu, select Advanced Settings, and toggle on Obfuscated servers. This makes encrypted internet traffic look unencrypted, which prevents China’s deep packet inspection system from identifying VPN connections. It might add a small amount of latency, but most users probably won’t notice a difference in speed overall.
Is NordVPN’s Customer Service Any Good?
NordVPN offers both round-the-clock live chat support and a ticket submission system.
I was connected to a representative on live chat support within two minutes. The rep seemed knowledgeable about the product and not like an outsourced firm that copies and pastes answers.
The website includes a decent array of search-able help and tutorial articles in the support section, including which servers to use to unblock streaming sites. Both the website and app are ad-free, and I didn’t receive any unsolicited emails during the test period.
On a budget? No worries.
NordVPN’s three year plan costs $3.49 per month, the one year plan rises to $6.99 per month and the 1 month plan a steep $11.95 per month.
NordVPN is cheap, especially if you opt for the multi-year plans. And if you’re splitting the bill with a close friend or loved one, it’s basically pocket change. At the current price, it would be tough to find a better all-round VPN.
|3 year plan||2 year plan||1 year plan||1 month plan|
|$2.99 per month||$3.99 per month||$6.99 per month||$11.95 per month|
It’s worth noting that all plans include a 30 day money-back guarantee so you can try the service risk free and cancel if you are not entirely happy.
Should I buy NordVPN?
Now that I’ve used NordVPN for a few weeks, would I recommend it to others?
Despite its low price, NordVPN offers a quality service with a sterling reputation. I strongly recommend it if you want to unblock region-locked content from abroad, bypass censorship in countries like China, or just hide your torrenting activity from your ISP. The apps are easy to learn whether you’re new to VPNs or have been using them for years.
The desktop apps can be a bit sluggish and the Android app sorely needs a kill switch, but those are minor complaints on the whole. I found a leak that could expose the IP address of users with IPv6, so I hope that gets fixed soon.